At Orbital Chemicals, we are committed to providing high-quality laboratory chemicals and reagents that meet the highest standards of quality and reliability. If you experience an issue with your order, we will work with you to find a fair and appropriate solution.

Please review our Refund and Returns Policy below.

---

Eligibility for Returns

Products may be eligible for return under the following circumstances:

• The product was delivered damaged.

• The wrong product was supplied.

• The product has a manufacturing defect.

• The product does not match the specifications stated in the order.

To be eligible for a return, the product must:

• Remain in its original, unopened packaging.

• Be unused and in resalable condition.

• Be reported within 7 days of delivery.

• Be accompanied by proof of purchase or order information.

---

Non-Returnable Items

For safety, quality, and regulatory reasons, the following items cannot be returned:

• Opened chemical containers.

• Used products.

• Customized or specially prepared products.

• Products damaged due to improper storage or handling by the customer.

• Expired products after delivery.

---

Return Request Process

To request a return, please contact our customer service team and provide:

• Order number

• Product name

• Reason for return

• Supporting photos (if applicable)

Our team will review your request and provide return instructions if the request is approved.

---

Refund Policy

Refunds may be issued when:

• A return request is approved and the product has been received and inspected.

• The ordered product is unavailable and cannot be supplied.

• Orbital Chemicals confirms an error in fulfillment or product quality.

Approved refunds will be processed using the original payment method whenever possible.

Please allow a reasonable processing period for refund completion.

---

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us as soon as possible after delivery.

We may offer:

• Product replacement

• Product exchange

• Partial refund

• Full refund

Depending on the nature of the issue and the outcome of our review.

---

Order Cancellation

Orders may be canceled before shipment is processed.

Once an order has been prepared, packed, or shipped, cancellation may no longer be possible.

Please contact us immediately if you need to modify or cancel an order.

---

Quality Commitment

Every product supplied by Orbital Chemicals undergoes strict quality control procedures before delivery. Our goal is to ensure that customers receive products that meet the highest standards of purity, consistency, and performance.

---

Contact Us

If you have questions regarding returns, exchanges, or refunds, please contact us:

Orbital Chemicals

Phone:
+20 150 732 5594

+20 10 2230 3691

Email:
info@orbitalchemicals.com

We are committed to providing prompt assistance and professional support.

---

Orbital Chemicals

Empowering Science Through Quality and Precision.